FAQ

Psychotherapy services are covered under most insurance plans. Be sure to clarify with your Insurance provider to ensure coverage is accepted.
All our psychotherapists are at least at a Master’s level of education with extensive clinical training and expertise. They all have liability insurance and are members in good standing with their respective regulatory bodies. Social Work Psychotherapists are members of the Ontario College of Social Workers and Social Service Workers, and Registered Psychotherapists are members of the College of Registered Psychotherapists of Ontario    
It is common for those new to therapy (or returning) to feel both eager to get going and uncomfortable about starting the process (again). Coming prepared for your sessions is expected, and may include identifying major current and past issues in your life, identifying therapy goals.  The client is expected to take some responsibility for their treatment progress beyond simple attendance, including being honest with their communication,to keep the therapist well-informed about relevant life events, to provide prompt communication about conflicts and difficulties, and that to carry out assigned work between sessions.
Yes, we do accept all major credit cards along with e-transfer and PayPal.
Typically, clients attend therapy once weekly. However, with specific reference to Transference Focused Psychotherapy for Severe Personality Disorders, mainly with Borderline Personality Disorders, twice weekly is the recommended frequency.  Research has shown that the difference between once and twice weekly is far more significant in favor of the latter than it is between two, three, four and five times a week. Of course, simple versus complex, and co-morbid diagnoses, as well as client motivation, readiness, available support system and funding, are all factors to take into consideration. In some cases,  depending on the type of therapy being conducted, as few as 5 to 6 sessions can be very helpful with alleviating some concerns and anxiety as an example. With diagnosed psychiatric conditions, use of medications and other psycho-social factors, length of treatment will vary. Sessions are 50 minutes in length, with the beginning and end clearly identified.

 

Issues of how long is treatment expected to be, how long will various steps take, when should they be taken, as well as how and when will you know that you are moving toward your outcome, are all relevant concerns that will be addressed throughout the length of the treatment.

‘Psychotherapy’ is a professional relationship between a regulated, professionally-designated individual and a client (you!). The relationship exists only and solely for the purpose of helping the identified client. The therapist is there for the client and expects nothing in return but payment for the time used and services provided. Through this professional relationship, the therapist and the client make a contract for a learning process to occur, where the client learns to develop effective skills and techniques for managing and improving their troublesome emotional life, in order to gradually and ultimately continue those practices beyond therapy.

 

Our psycho-therapeutic services aim to maximize your learning in order to achieve specific emotional and psychological objectives. Our clients include teens, adults, couples and families. Our services address a multitude of issues that impact your life, including but not limited to yourself and others in relation to your health, work, family and social relationships, , as well as past events, present circumstances and future concerns.

Yes, we offer simple, secure virtual psychotherapy services.

According to to some online sources, more than 70% of healthcare appointments do not need to be in person and 92% of patients are highly satisfied with virtual care. 

We understand how important privacy is and the platform we use is end-to-end encrypted, PHIPA and PIPEDA compliant video sessions.  However, it is important to be aware that there is always the possibility that security could be breached.

 

For phone sessions, unfortunately there are no formats that provide added security, so this is something to be aware of.   In addition, we will conduct all sessions in a private room and use headsets to ensure that no one can overhear what the individual is saying to the therapist. It is important to ensure that the individual takes some measures as well and select a room or area that provides privacy that you are comfortable with for the entire length of the session.

Prior to the beginning of the session, there should be an agreed upon alternate mode of communication to conduct the session if the video session is interrupted, and we are unable to resume it.

 

If there is a bad connection during the telephone session and it cannot be easily resolved, the session will be rescheduled.

One possible arrangement would be to communicate via telephone for the audio part of the session and our secure video software for the visual; so that if either the audio or video is compromised, we can continue to communicate with the other mode.

We typically require greater than 1 full business day notice by contacting our office at 289-815-2261 . Advance notice of planned treatment interruptions, and arrangements for emergency coverage as needed, pertains to both the client and the therapist. Notices less than 1 full business day are subject to late fee charges. “No Shows”, that is, cancellations without prior notice are subject to the full fee charged for the session.  While we do understand that unforseen circumstances can happen and illness so kindly give us a call at your earliest convenience, thank you.